# Contact & FAQ

URL: https://celevatea.com/contact/
Updated: 2026-10-31

> Common questions about choosing, preparing and gifting tea, with customer care information from CÉLEVA.

#### A little guidance. A more considered cup.

Explore answers about choosing tea, preparing your cup and thoughtful gifting.

#### Customer care

#### Frequently asked questions

Where should I begin?
Explore the Tea Collection by tea family. Save the teas that interest you, or compare them side by side.

How should I brew my tea?
Follow the brewing instructions supplied with your tea. Leaf quantity, water temperature and steeping time vary by tea and brewing method. Adjust one variable at a time to find the cup you enjoy.

How should I choose a tea gift?
Start with the recipient and the occasion. Explore our Gift Sets for a thoughtful way to express appreciation, connection and care.

Where can I find delivery and return information?
Visit our Shipping & Returns page.

How can I find my order?
Visit Order Tracking with your order number and the billing email used at checkout.